1Overview
This Return Policy covers refunds for paid Qunivex plans. It should be read alongside our Terms of Service, which governs your use of the platform generally. Nothing here overrides a right you have under mandatory consumer-protection law in your country — where local law gives you a stronger guarantee than what's written below, that law applies instead.
2A Digital Product — No Physical Returns
Qunivex is a hosted platform for building and deploying AI agents. Every plan grants access to software running on our servers — there is no physical item shipped, so there is nothing to return, and none of the usual "unopened / original packaging" conditions apply. "Refund" is the operative word throughout this page, not "return," even though we keep the more familiar title.
3Free Trial
Every new account starts on a free trial with no payment required and nothing charged automatically at the end of it. Because no money changes hands during the trial, there is nothing to refund for trial usage — an expired or exhausted trial simply means upgrading to a paid plan to keep using the features that require one. Your projects, agents and knowledge base are never deleted when a trial ends.
4Paid Plan Purchases
Paid plans (Starter, Pro) are purchased as a one-time grant of access for a fixed term — 30 days or 365 days, depending on the billing cycle you choose at checkout — rather than a recurring subscription that renews and charges you automatically. Each purchase is its own transaction, and this policy applies independently to every purchase you make.
5Refund Eligibility Window
You can request a full refund within 7 days of a plan purchase, for any reason, provided the account hasn't made substantial use of the plan's paid capacity in that window (see What Isn't Refundable). This applies the same way whether it's your first purchase or a later one — a fresh 7-day window opens on every purchase.
Past the 7-day window, purchases are non-refundable — the remaining days on an active grant aren't prorated or bought back, since you continue to have access to the plan you paid for through the end of its term.
6What Isn't Refundable
- Heavy usage inside the window. A refund request made after the account has used a substantial share of the plan's chat, knowledge-base or API allowance for that term may be declined or reduced — the 7-day window is meant for "this wasn't what I needed," not for a full term of usage followed by a refund request.
- Purchases past the window. Once 7 days have passed since a purchase, that purchase is final.
- Accounts terminated for cause. If an account is suspended or terminated for violating our Terms of Service (abuse, fraud, illegal use of a deployed agent, and similar), the purchase tied to that term is not refunded.
- Add-ons already consumed. Anything metered and delivered at the moment of use — for example a completed AI-generated Website Info job — isn't reversible once it has run, the same way the underlying provider cost isn't.
7How to Request a Refund
Email support@qunivex.com from the address on your Qunivex account with:
- The email address or account the purchase was made under.
- Roughly when the purchase was made (a payment confirmation, if you have one, helps us find it faster).
- The reason for the request — this isn't required to process a refund inside the eligibility window, but it helps us fix whatever went wrong.
We aim to respond to every refund request within 3 business days.
8Processing Time & Method
Approved refunds are issued back to the original payment method through our payment processor. Once a refund is approved, the processor and your bank or card issuer typically take 5–10 business days to reflect it in your statement — that part of the timeline is outside our control. A refunded purchase reverts the account's plan and usage counters to their pre-purchase state.
9Cancelling / Not Renewing
Because paid plans are one-time term purchases rather than auto-renewing subscriptions, there is no recurring charge to "cancel" — a plan simply reverts you to the free trial state once its term ends, unless you choose to purchase another term. If a future plan does auto-renew, that will be stated clearly at checkout and you'll be able to turn it off from your account at any time before the next renewal date.
10Chargebacks & Disputes
If you're unhappy with a charge, please contact us first — most issues are resolved faster and more simply through a direct refund request than through your card issuer. Filing a chargeback without contacting us first may result in the associated account being suspended while the dispute is investigated, since a reversed payment against an account that continues to have active paid access is treated the same as non-payment under our Terms of Service.
11Changes to This Policy
We may update this policy as the product and its billing model change. Material changes will update the "Last updated" date at the top of this page. A change to this policy never applies retroactively to shrink the refund window on a purchase you already made under the version in effect at the time.
12Contact Us
Questions about a specific purchase, or about this policy in general — reach out and we'll get back to you.