Terms of Service

1Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Qunivex — the dashboard, the widget embed script, and everything they connect to (together, the "Service"). By creating an account, embedding a widget, or otherwise using the Service, you agree to these Terms. If you're accepting on behalf of a company or other organization, you're confirming you have authority to bind that organization, and "you" in these Terms refers to it.

If you don't agree to these Terms, don't use the Service.

2Description of Service

Qunivex lets you configure AI-powered chat agents — with custom prompts, a knowledge base, tools, sub-agent delegation, and content guardrails — and deploy them to any website you control by embedding a single script tag. We run the underlying model calls, retrieval, and tool execution server-side so that no AI provider credential is ever exposed to your site's visitors.

We may add, change, or remove features over time. We'll try to avoid removing functionality you materially depend on without notice, but the Service is provided on an evolving, "as available" basis (see Disclaimers).

3Accounts & Eligibility

• You must be at least 18 years old to create a Qunivex account — we don't allow account registration by anyone under 18, regardless of the age of majority in your jurisdiction (see Children's Privacy in the Privacy Policy).
• You're responsible for the accuracy of your account information and for all activity under your account.
• Keep your password confidential, and keep your Agents' public keys and any custom-tool credentials confidential too — a public key is the only credential your widget exposes client-side, and it should be treated as sensitive even though it can't reach a model provider's API directly.
• Tell us promptly if you suspect unauthorized access to your account.

4Plans, Billing & Payment

Qunivex offers Free and paid plans with different usage quotas (test conversations, public/widget conversations, and knowledge-base storage). Current plan features, limits, and prices are shown on the Plans page, which is the authoritative source — not any number quoted elsewhere.

• Payment processing. Paid upgrades are processed by RazorPay. An upgrade activates a plan for a fixed period; it is a one-time charge for that period, not an auto-renewing subscription — you won't be charged again automatically when it ends.
• Plan expiry & downgrades. If a paid plan expires or you move to a lower tier while your usage (conversations, storage) exceeds that tier's limits, your account may enter a temporary on-hold state: existing data is preserved, but some functionality is paused until you free up usage below the new plan's limits or upgrade again.
• Refunds. Except where required by law, payments are non-refundable once processed. If you believe you were charged in error, contact us and we'll investigate in good faith.
• Taxes. Prices shown may exclude applicable taxes, which are added where required.

5Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, or the rights of others (including privacy, intellectual property, or consumer-protection rights).
• Generate, distribute, or facilitate illegal content, malware, or content intended to deceive, defraud, or harm.
• Attempt to bypass, disable, or probe the tenant-code sandbox, rate limits, domain allowlisting, or any other security control — including trying to escape the custom-tool/guardrail execution environment.
• Use the SSRF-guarded outbound request tooling (custom HTTP tools, web scraping/search) to attack, scan, or overload systems you don't have permission to target.
• Embed the widget on a domain you don't own or don't have the right to embed scripts on.
• Deliberately exceed or circumvent plan usage limits (for example, scripting synthetic conversations to inflate or exhaust another party's quota).
• Resell or white-label the Service itself (as opposed to your own product/website that merely uses an embedded Agent) without our prior written consent.
• Reverse-engineer, decompile, or attempt to extract the underlying model weights, prompts, or source code of the Service beyond what's incidentally visible through normal, permitted use.

We may investigate suspected violations and take action as described in Suspension & Termination.

6Your Content & License

"Your Content" means everything you provide to the Service: prompts, knowledge-base documents, custom tool/guardrail code, branding/appearance assets, and the conversations your Agents have with Visitors.

• You own it. We don't claim ownership of Your Content.
• You license it to us to host, process, transmit, and display Your Content solely to provide the Service to you — including sending the relevant parts of it to the sub-processors described in the Privacy Policy so your Agent can actually answer questions.
• You're responsible for it. You represent that you have the rights necessary to upload, use, and license Your Content as described here, and that it doesn't infringe or violate any third party's rights.
• Visitor conversations collected through your deployed widget are Your Content too, subject to your own obligations to your visitors under applicable privacy law (see Notice for Website Visitors in the Privacy Policy).

7Custom Tools, Guardrails & the Sandbox

Qunivex lets you author custom tools and guardrails, including arbitrary Python code, that run when your Agent is used. This code executes in an isolated sandbox with no host filesystem access, dropped privileges, and hard resource limits — but the sandbox protects Qunivex's infrastructure and other Customers, not you from your own bugs. You're solely responsible for:

• What your custom tool or guardrail code does, including any external service it calls (HTTP tools go out through our SSRF-guarded egress layer, but you're still responsible for what you point it at and what you do with the response).
• Any credentials or secrets your custom tools handle.
• Making sure a guardrail you configure actually enforces the moderation behavior you intend — we provide the mechanism, not a guarantee of any particular content outcome.

We may impose reasonable limits on execution time, memory, network access, or call frequency for sandboxed code, and may suspend a specific tool or guardrail (rather than your whole account) if it's abusive or destabilizing.

8Widget Deployment & Your Domains

• You control which domains a given Agent's widget will respond on via its allowed-domains list, and you can regenerate an Agent's public key at any time if you believe it's been exposed somewhere unintended.
• You're responsible for how the widget is presented on your site (placement, and complying with any disclosure obligations you have to your own visitors about AI-generated chat).
• We may rate-limit or temporarily disable a widget that's generating abusive traffic, exceeding plan limits, or triggering security controls, to protect the Service for other Customers.

9AI Output Disclaimer

Agent responses are generated by third-party AI models and may be incomplete, out of date, or simply wrong — including confidently wrong. Neither Qunivex nor its model/tool providers warrant the accuracy, reliability, or fitness of any AI-generated output for a particular purpose. You're responsible for reviewing and, where it matters (legal, medical, financial, safety-related, or otherwise consequential contexts), independently verifying anything an Agent tells you or your Visitors before relying on it.

10Third-Party Services

The Service depends on third-party providers (model inference, embeddings, web search, payments, and hosting — listed in the Privacy Policy). We're not responsible for outages, changes, or errors originating in a third-party provider, though we'll make reasonable efforts to work around significant disruptions.

11Intellectual Property

Qunivex and its licensors own all right, title, and interest in the Service itself — the platform, dashboard, widget script, and underlying software — excluding Your Content. Except for the limited rights expressly granted to use the Service, we reserve all rights. "Qunivex" and associated logos are our trademarks; you may not use them without permission beyond what's needed to accurately describe that your site uses Qunivex.

12Suspension & Termination

• You may stop using the Service and delete your account at any time.
• We may suspend or terminate your access if you materially breach these Terms (including the Acceptable Use section), fail to pay applicable fees, or if we reasonably believe your use poses a security or legal risk to the Service or other users — where practical, we'll try to warn you first or limit action to the specific offending Agent/tool rather than your whole account.
• Sections that by their nature should survive termination do — including Your Content & License (as to license grants already exercised), Disclaimers & Limitation of Liability, Indemnification, and Governing Law & Disputes.

13Disclaimers & Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or fully secure, or that AI-generated output will be accurate (see AI Output Disclaimer).
• Neither Qunivex nor its suppliers will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Service, even if advised of the possibility.
• Our total liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid Qunivex for the Service in the 12 months preceding the event giving rise to the claim.

Some jurisdictions don't allow certain warranty exclusions or liability limits, so some of the above may not apply to you.

14Indemnification

You'll defend, indemnify, and hold harmless Qunivex and its officers, employees, and agents from claims, damages, and expenses (including reasonable legal fees) arising from: Your Content; your use of the Service in violation of these Terms or applicable law; your custom tool/guardrail code; or your Agent's deployment on a domain you didn't have the right to use.

15Governing Law & Disputes

These Terms are governed by the laws of [Jurisdiction — e.g. India], without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in [City, Jurisdiction], except where applicable law gives you the right to bring a claim in your local courts (for example, as a consumer in the EU/UK or India).

16Changes to These Terms

We may update these Terms as the Service evolves. Material changes will update the "Last updated" date above, and where reasonably practical, we'll give Customers more direct notice (e.g. email or an in-app notice) before they take effect. Continuing to use the Service after a change takes effect means you accept the updated Terms; if you don't agree, stop using the Service and, if you wish, delete your account.

17Contact Us

Questions about these Terms? Reach out and we'll get back to you.